Summary
We helped Linet streamline back-office processes by mapping workflows, identifying bottlenecks, and recommending automation to boost efficiency and employee satisfaction.
Challenge
Motivation to change
Linet faced process challenges and lacked best practices across branches in various countries.
Solution
Change delivery
We conducted a workload analysis to map current back-office tasks, identifying key bottlenecks and inefficiencies. Interactive workshops were held with staff to gather insights and understand their pain points. Detailed meetings allowed us to review processes step-by-step, leading to the creation of comprehensive process maps using BPMN.
Based on our findings, we recommended targeted changes to streamline workflows, establish best practices, and automate selected process steps to reduce employee workload. Our approach aimed to enhance efficiency, improve workflow clarity, and boost employee satisfaction.
Tools & means
- Consulting
- Interviews
- Workshops
- Workload Analysis
- Process mapping
- Process Automation
- AI
Outcomes
Change outcomes
The changes implemented at Linet led to significant improvements in efficiency, as streamlined workflows and automated processes reduced manual tasks and accelerated completion times. Enhanced workflow clarity, through detailed process maps and best practices, minimized confusion and errors among staff.
This, in turn, boosted employee satisfaction by reducing repetitive tasks and improving transparency.
Standardized operations across branches ensured consistency and smoother collaboration between teams, while optimized resource allocation, based on workload analysis, helped balance tasks and reduce bottlenecks, ultimately enhancing overall performance.