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CX & UX tech radar

This page presents a curated selection of leading CX and UX technologies and tools, taken from the wider landscape included in our full Tech Radar.
Organized by stages — ADOPT, TRIAL, ASSESS, and RETIRE — it highlights the solutions we rely on today, the ones we are testing, those we are exploring for future potential, and those we are phasing out.

Full CX & UX radar

Adopt

Figma (FigJam, Dev Mode, Variables)

  • What it is: A cloud-based collaborative design ecosystem from ideation and prototyping to developer handoff.
  • Best for: Rapid iteration, real-time reviews, and consistent handoff using components and tokens.
  • Why ADOPT: Industry standard proven at scale; meaningfully shortens time from idea to delivery.

Minimum Lovable Product (MLP)

  • What it is: A product strategy focused on delivering the smallest version users can actually love, not just tolerate.
  • Best for: Fast market learning, value validation, and lowering investment risk.
  • Why ADOPT: Improves adoption and retention, speeds time-to-value, and prevents feature bloat.

Mixpanel or PostHog (product analytics)

  • What it is: Behavioral product analytics; PostHog adds an open-source, self-hosted option with session replay, feature flags, and experiments in one stack.
  • Best for: Data-driven decisions, privacy-sensitive or self-hosted environments, and unifying analytics + experimentation tooling.
  • Why ADOPT: Proven in production, flexible deployment (cloud or self-hosted), and reduced vendor sprawl that accelerates experimentation.

Trial

Make (formerly Integromat) – service/process orchestration

  • What it is: Visual automation for workflows and integrations across SaaS, APIs, CRM, billing, and more.
  • Best for: Fast MVPs/PoCs, connecting services without heavy engineering, and back-office automation.
  • Why TRIAL: High productivity and savings, but limits around scale, security, and governance must be validated.

AI CX Agents (LangChain-based)

  • What it is: Agentic LLM assistants over a curated knowledge base, orchestrated with LangChain and guardrails.
  • Best for: Self-service support, ticket triage, 24/7 answers, and personalized nudges.
  • Why TRIAL: Strong potential for NPS gains and cost reduction, but requires content curation and ongoing A/B quality checks.

Cursor (AI coding IDE)

  • What it is: An IDE with a generative assistant that proposes, writes, and edits code in repository context.
  • Best for: Rapid prototypes, spikes, internal tools, and speeding up routine coding.
  • Why TRIAL: Can significantly accelerate development, but needs code review, security practices, and quality standards.

Assess

Voiceflow (conversational design prototyping)

  • What it is: A tool for designing and prototyping chat/voice interfaces with testable conversation flows.
  • Best for: Chatbots, IVR, assistance scenarios, and multimodal commands.
  • Why ASSESS: Demand for conversational UX is growing, but deployments in our domains are limited—good for pilots.

Adobe Aero / Unity (AR/VR UX prototyping)

  • What it is: Tools for quickly building AR/VR prototypes, simulations, and spatial interactions.
  • Best for: Try-on experiences, training, spatial UIs, and immersive walkthroughs.
  • Why ASSESS: Differentiating potential, but requires specialized skills and ROI varies by sector.

Generative UI layout tools (Galileo AI / Uizard)

  • What it is: AI tools that generate UI from prompts or sketches to speed early ideation.
  • Best for: Producing screen variants, fast wireframe-to-hi-fi transitions, and placeholder content.
  • Why ASSESS: Promising for speed, but brand fidelity, consistency, and licensing need validation.

Retire

Adobe XD

  • What it is: A legacy design and prototyping tool.
  • Best for: Maintaining existing artifacts in legacy projects only.
  • Why RETIRE: Direction and ecosystem have faded; Figma is recommended for new work.

InVision (legacy prototyping)

  • What it is: An older platform for click-through prototypes and commenting.
  • Best for: Temporary hosting of old prototypes during migration.
  • Why RETIRE: Fully superseded by modern cloud tools (Figma/Storybook); retaining it adds friction.

Axure RP (general use)

  • What it is: Advanced prototyping with logic and data outside production code.
  • Best for: Narrow enterprise cases needing complex logic without engineering.
  • Why RETIRE: Steep learning curve and isolation from modern stacks; typical projects are better served by Figma/Framer/code.
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